Contact Us

If you're an existing Telcel América customer, please provide us with your MEID DEC / Serial Number and your Telcel América Cell Phone Number when contacting us so we can give you the best possible service.

Contact us by:
Phone at: 1-800-220-9518
+1 800-299-7539 - BYOP TelCel

Email at:
custsrv@telcelamerica.com

Correspondence at:
Telcel América
Attention: Executive Resolution Department
9700 NW 112th Avenue
Miami, FL 33178

GETTING STARTED IS EASY
1. Bring Your Own Phone
Bring Your Own GSM Compatible Phone
If your phone is an unlocked GSM phone, make sure it operates on our compatible frequencies (850 and 1900 MHz).
Select your phone type:
2. Register & Activate
CDMA Phones: Register & Activate CDMA
Purchase your network access code to register your device and Activate. If you already have a network access code click below to continue to Activation.
2. Shop SIM Cards
Buy a SIM Card
Purchase a Telcel América SIM card and Unlimited Plan. Standard SIM cards are available.
3. Activate SIM Card
Activate your GSM SIM Card
Follow the easy instructions included on your Activation Card.
Why Telcel América?
 
 Unlimited service on the best nationwide networks
 No contract International plans with four different monthly pricing options: $29, $40, $50, and $60 per month.
 No contracts, no bills, no credit checks
 Bring your T-Mobile compatible 4G phone and keep your 4G service
 Keep your phone number
 Works with SMS, IM, social networks, email, web
LEARN ABOUT TELCEL AMÉRICA
RESERVE
Telcel América allows you to buy or add more than one card at a time. For your convenience, you can add your Reserved Plans as needed or they will be added on your Service End Data.
NATIONWIDE COVERAGE
Telcel América uses America's best networks, so you're assured of great coverage, fewer dropped calls and clear connections.
AUTO REFILL
Auto-Refill is the best way to ensure that your Minutes, text and Service Days are used to their fullest potential. Since Auto-Refill takes place on your Service End Date, you'll never be disconnected.
LEARN MORE LEARN MORE LEARN MORE

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© 2014 Telcel América is a registered trademark of TracFone Wireless, Inc., a subsidiary of America Movil. All other trademarks, service, marks,
and trade names referenced in this site are the property of their respective owners
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