If you're an existing Telcel América customer, please provide us with your MEID DEC / Serial Number and your Telcel América Cell Phone Number when contacting us so we can give you the best possible service.
Contact us by:
Phone at: 1-800-220-9518
+1 800-299-7539 - BYOP TelCel
Attention: Executive Resolution Department
9700 NW 112th Avenue
Miami, FL 33178
Bring Your Own GSM Compatible Phone
If your phone is an unlocked GSM phone, make sure it operates on our compatible frequencies (850 and 1900 MHz).
2. Shop SIM Cards
Buy a SIM Card
Purchase a Telcel América SIM card and Unlimited Plan. Standard SIM cards are available.
3. Activate SIM Card
Activate your GSM SIM Card
Follow the easy instructions included on your Activation Card.
|Unlimited service on the best nationwide networks|
|No contract International plans with four different monthly pricing options: $20, $35, $45, and $55 per month.|
|No contracts, no bills, no credit checks|
|Bring your T-Mobile compatible 4G phone and keep your 4G service|
|Keep your phone number|
|Works with SMS, IM, social networks, email, web|
|Terms and Conditions||Unlocking Policy|