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If you're an existing Telcel América customer, please provide us with your MEID DEC / Serial Number and your Telcel América Cell Phone Number when contacting us so we can give you the best possible service.

Contact us by:
Phone at: 1-800-220-9518
+1 800-299-7539 - BYOP TelCel

Email at:
custsrv@telcelamerica.com

Correspondence at:
Telcel América
Attention: Executive Resolution Department
9700 NW 112th Avenue
Miami, FL 33178

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How to Update Data Settings
Find below the values needed to update your device data settings to be able to send MMS and connect to the Internet via your Browser:
T-Mobile Compatible
Find below the values needed to update your device data settings to be able to send MMS* and connect to the Internet via your Browser:
1.
2.
3.
CREATE A NEW APN (ACCESS POINT NAME).
ENTER ONLY THE SETTINGS LISTED BELOW:
SELECT THE APN YOU JUST CREATED.
DELETE THE OLD APN FROM YOUR PHONE IF POSSIBLE
FIELDSMARTPHONE SETTINGSALL OTHER PHONES
NAMETelcel AméricaTelcel América
APNwap.tracfonewap.tracfone
PROXYn/a216.155.165.40
PORT80808080
MMSChttp://mms.tracfone.comhttp://mms.tracfone.com
MMS PROXYn/a216.155.165.40
MMS PORTn/a8080

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